Return Policy

We try to be as fair as we can with regards to returns. That said, there are a few, easy to abide by rules that you should follow when making returns. Material defects are exchangable for up to a year after purchase.

• For health and safety reasons, no returns will be allowed on items that have been worn. Exceptions are made for material defects.
• All garments must have their original tags included in the packages.
• Some items are available in limited quantities. If we cannot fulfill an exchange, we will refund the purchase price. We will attempt to contact you if we cannot fulfill your exchange request.
• Shipping and handling charges are not refundable.
• We cover the shipping back to you.
• At our discretion, we reserve the right to charge a restocking fee on all returns if products have been used or do not have original tags attached.
• All returns must be made within 30 days of delivery. No exceptions.
• We recommend that you send your returns/exchanges via a trackable carrier (USPS Priority Mail, UPS, Fed-Ex, etc). We are not responsible for lost packages.

Returns/Exchanges Instructions

1. Fill out the return/exchange form completely, including your name, address, date of purchase, and contact information (phone and email).
2. Include a copy of your original invoice/receipt.
3. Send returns/exchanges to: BicyclingHub.com Returns Dept, 1028 SE Water Ave, Suite 220, Portland, OR 97214.
4. Keep a record of shipment until you receive credit or replacement merchandise.