Excellent Customer Service Is Our Passion

BicyclingHub.com's commitment to our customers.

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  • Our goal at BicyclingHub.com is both to simply get more people on bikes, and also to make cycling more enjoyable for everyone.  By providing our customers with extensive product knowledge, trustworthy and reliable expertise, and exceptional customer service we work to make all of our customers happy.

    We are here to help you make the most informed decision and to provide you with the ultimate performance package no matter what your style of riding. Whether you are a competitive time-trialing specialist or die-hard roadie, a mountain-bike maniac or a rambunctious randonneur, a Sunday afternoon saunterer with the family, or a a year-round commuter, we are here to keep you riding in comfort and style.

    Shopping online or on the phone, you'll be greeted by one of our cycling clothing experts who have the passion, personal experience, and intimate product knowledge (gleaned from many hours of field-testing in the saddle) to outfit you with high-performance cycling apparel dialed in to your athletic physique and designed around your active lifestyle. We want to turn all of our customers into BicyclingHub.com fans. Thank you for choosing us.

    Unsure about sizing or brands? Ask the cycling clothing experts!

    Need help finding your correct size? All our staff ride in and vigorously test the products we sell. Consult our staff sizing guidelines, call our cycling clothing experts toll-free at 1-888-817-8060 or email customerservice@bicyclinghub.com for guidance. Our customer service representatives would be glad to help you get into the right-sized garment the first time around.

    Meet the BicyclingHub.com Team

     
    DiegoDiego Duguay
    If Diego were a cyclist, he’d be a 200-pound, high-strung roadie with an unbounded sense of enthusiasm for even the most mundane training rides. At BicyclingHub HQ, Diego excels at shredding boxes in front of visitors and jumping onto his colleagues’ laps. A day in the life of this handsome office dog typically involves some bone chewing, some napping in his favorite chair and the occasional food theft.

    More About Us

    Located in the cycling hotbed of Portland, Oregon, BicyclingHub.com has been selling top-quality cycling apparel on the Internet since 2001. From humble beginnings as a one-man operation to its current standing as a successful online retailer in the global marketplace, a strong commitment to customer satisfaction has always been the cornerstone of the company’s mission.

    We’re a small company. We don’t have thousands of employees and call centers. We do one thing—we sell top of the line, high-quality cycling apparel. Not sure about a size? All of the staff here are self-identified cycling addicts--which makes us the perfect people to ask about cycling gear. We ride in the brands we sell, so when you ask us which gloves might improve for your century-a-week summer, we can tell you based on our experience in the saddle. One of us can even try on item for you: we happen to come in varied shapes and sizes, and can provide direct and immediate feedback over the phone. And if we discover your order is going to arrive later than expected, we’ll call you. It’s not that we don’t want to hear our phone ring, but we realize that you’ve got rides and races planned. You’re counting on us to keep you in the loop.



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    BicyclingHub.com
    PO Box 14280
    Portland, OR 97293
    Contact us at the office Monday-Friday 9am-5pm PST
    Call Toll Free 888.817.8060 or 503.234.9898
    customerservice@bicyclinghub.com





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